{"id":3,"date":"2024-01-31T10:24:00","date_gmt":"2024-01-31T10:24:00","guid":{"rendered":"https:\/\/www.alouum.com\/?page_id=3"},"modified":"2024-02-02T08:00:19","modified_gmt":"2024-02-02T08:00:19","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/www.alouum.com\/?page_id=3","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t<div class=\"elementor-element elementor-element-729abb1e e-flex e-con-boxed e-con e-parent\" data-id=\"729abb1e\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\" data-core-v316-plus=\"true\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34887d4e elementor-widget elementor-widget-text-editor\" data-id=\"34887d4e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.19.0 - 29-01-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><!-- wp:heading --><\/p>\n<h2>Introduction<\/h2>\n<p>We, www.alouum.com (&#8220;alouum&#8221;, &#8220;we&#8221;, &#8220;us&#8221; or &#8220;our&#8221;), carry out our business from our online portal (under our brand &#8220;alouum&#8221;), we respect your privacy and are committed to take reasonable precautions to protect your information and comply with our obligations related to privacy.<\/p>\n<p>This policy (&#8220;Privacy Policy&#8221;) outlines the manner in which your information is collected by us through various interactions with you on the Platform, and the manner in which the information so collected is used by us.<\/p>\n<p>Please note that this Privacy Policy may be amended or updated from time to time to reflect changes in our practices with respect to processing of personal data or changes in applicable law. We encourage you to read this Privacy Policy carefully, and to regularly check it to review any changes that we might make to it.<\/p>\n<p>By accessing the services provided by the Platform, you agree to the collection, use, sharing and storage of your information by Alouum.com in the manner provided in this Privacy Policy.<\/p>\n<h2>Collection of Information<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>We collect the details provided by you on registration (if any) together with information we learn about you from your use of our service and your visits to the Platform.<\/p>\n<p>We may collect the following personally identifiable information about you when you are transacting on the Platform:<\/p>\n<ul style=\"margin-top: 0in;\" type=\"disc\">\n<li class=\"MsoNormal\">First<br>and last name;<\/li>\n<li class=\"MsoNormal\">Email<br>addresses;<\/li>\n<li class=\"MsoNormal\">Postal<br>\/ Shipping addresses:<\/li>\n<li class=\"MsoNormal\">Contact<br>details including mobile phone numbers;<\/li>\n<li class=\"MsoNormal\">PIN\/ZIP<br>code;<\/li>\n<li class=\"MsoNormal\">Demographic<br>profile (such as your age, gender, date of birth, date of anniversary,<br>date of spouse birthday and address); and<\/li>\n<li class=\"MsoNormal\">Your<br>opinion on services, products, features, etc. on our Platform.<\/li>\n<\/ul>\n<div>\n<p class=\"MsoNormal\">We also collect certain data as you access and use our<br>services on the Platform which include the following:<\/p>\n<ul style=\"margin-top: 0in;\" type=\"disc\">\n<li class=\"MsoNormal\">Device<br>information;<\/li>\n<li class=\"MsoNormal\">Domain<br>server;<\/li>\n<li class=\"MsoNormal\">Location<br>information;<\/li>\n<li class=\"MsoNormal\">IP<br>address;<\/li>\n<li class=\"MsoNormal\">Type<br>of web browser you are using;<\/li>\n<li class=\"MsoNormal\">Network<br>carrier.<\/li>\n<\/ul>\n<p class=\"MsoNormal\">We may also collect information about:<\/p>\n<ul style=\"margin-top: 0in;\" type=\"disc\">\n<li class=\"MsoNormal\">The<br>pages you visit\/access;<\/li>\n<li class=\"MsoNormal\">The<br>links you click on our Platform;<\/li>\n<li class=\"MsoNormal\">The<br>number of times you access the page; and<\/li>\n<li class=\"MsoNormal\">Things<br>you view, add to bag, add to wish list.<\/li>\n<\/ul>\n<p>If you make a purchase, we collect sensitive personal data\nin connection with the purchase. This data includes your payment data, such as\nyour credit or debit card number and other card information or bank\/ account\ndetails, and other account and authentication information, as well as billing,\nshipping, and contact details.<\/p>\n<p>We may collect additional information in connection with\nyour participation in any schemes, promotions or contests offered by us and\ninformation you provide when giving us feedback or completing profile forms. We\nmay also monitor customer traffic patterns and Platform use, which enable us to\nimprove the service we provide to customers.<\/p>\n<\/div>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 style=\"font-weight: bold;\">Use of Information<\/h2>\n<div>\n<p class=\"MsoNormal\">We use personal information to provide the product and services on the Platform and for general business purposes. Collection of email enables us to improve your shopping experience. Further, we use your personal information and your contact information to send you registration confirmation, special offers, recommendations (based on your previous orders, your browsing history and your interests), changes in the service policies or terms of use, event-based communications such as order information, renewal notices, invites, reminders, etc., to troubleshoot problems, to collect monies owed, to measure interest in our products and services, and to inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we analyze demographic information and profile data about users&#8217; activity on the Platform. We identify and use your IP address to help diagnose problems with our server and to administer the Platform.<\/p>\n<p class=\"MsoNormal\">All personal data and information collected by us is used only for the purpose specified in this Privacy Policy.<\/p>\n<\/div>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 style=\"font-weight: bold;\">Cookies and similar technologies<\/h2>\n<div>\n<p>We may use cookies and other technologies to provide,\nprotect, and improve our products and services, such as by personalizing\ncontent, offering and measuring advertisements, understanding user behaviour,\nand providing a safer experience.\n<\/p>\n<p>You can remove or reject cookies using your browser or device settings,\nbut in some cases doing so may affect your ability to use the Platform\/ our\nservices.<\/p>\n\n<\/div>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 style=\"font-weight: bold;\">Disclosure of Personal Information<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>We may share your personal information (on a need-to-know\nbasis) with third parties that provide services on our behalf and\/or generally\nin connection with our Platform offerings, such as website hosting, email\nservices, marketing, fulfilling customer orders, transaction processing, data\nanalytics, providing customer service, and conducting customer research and\nsatisfaction surveys. These service providers are obligated to protect your\ndata under law.<\/p>\n<p>We may also disclose personal information such as name,\nemail, mobile phone number, device information, location, network carrier, etc.\navailable to certain third-party service providers, on a need-to-know basis.\nThis information is shared with the third-party service providers so that we\ncan (a) personalize the Platform for you and (b) perform behavioural analytics.<\/p>\n<p>We reserve the right to disclose your personal identifiable\ninformation as required by law and\/or when we believe that disclosure is\nnecessary to protect our rights and\/or comply with a judicial proceeding, legal\nprocess or a court order served on us.\n<\/p>\n<p>We do not sell, share or distribute any personal information\nwith third parties for their own marketing or advertising purposes without your\nprior express consent.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 style=\"font-weight: bold;\">Your Consent<\/h2>\n<div>\n<p>By using our Platform and\/or by providing your information,\nyou consent to the collection, sharing, storage and use of the information you\ndisclose on the Platform in accordance with the Privacy Policy, including but\nnot limited to your consent for sharing of your information as per this Privacy\nPolicy.\n\n<\/p>\n<\/div>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 style=\"font-weight: bold;\">Link to other websites<\/h2>\n<p><!-- \/wp:heading --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Our Platform may contain links to other websites. However,\nplease note that once you have used these links to leave our site, we do not\nhave control over those websites. We are not responsible for the protection and\nprivacy of any information that you provide whilst visiting such sites. This\nPrivacy Policy does not govern such sites. Please exercise caution and look at\nthe privacy policy applicable to the website in question prior to sharing any\npersonal information.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 style=\"font-weight: bold;\">Your Rights<\/h2>\n<div>\n<p>You have the right to access or correct the personal\ninformation that we collect. You are also entitled to restrict or object, at\nany time, to the further processing of your personal information. You may write\nto us at Compliance@alouum.com regarding the personal information\ncollected by us.<\/p>\n<p class=\"MsoNormal\">If you believe that any information, we are holding on you\nis incorrect or incomplete, you may write to us at the above-mentioned email\naddress. We will promptly correct any information which is incorrect in our\nrecords.\n\n<br>\nrecords.<\/p>\n<p>For any of the uses of your personal information described\nin the Privacy Policy that require your consent, note that you may withdraw\nyour consent by writing to us at the above-mentioned email address. In the\nevent you refuse to share any information or withdraw consent to process\ninformation that you have previously given to us, we reserve the right to\nrestrict or deny access to the Platform and the provision of our services for\nwhich we consider such information to be necessary.<\/p>\n<\/div>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 style=\"font-weight: bold;\">Data Retention<\/h2>\n<div>\n<p>We store and retain the personal data provided by the users\nfor such period of time as is required to fulfil the purposes for which such\ninformation is collected, as outlined in this Privacy Policy, subject to such\nlonger periods of retention as may be required under applicable laws.<\/p>\n<\/div>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 style=\"font-weight: bold;\">Security Precautions<\/h2>\n<div>\n<p>Our Platform has in place security measures and standards (as required under applicable law) to protect the loss, misuse, and alteration of the information under our control. Whenever you access your registered account on the Platform or process a transaction on our Platform, we offer the use of a secure server. Please beware that, despite our best efforts, no security system is impenetrable.<\/p>\n<\/div>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 style=\"font-weight: bold;\">Choice\/Opt-Out<\/h2>\n<div>\n<p class=\"MsoNormal\">Our Platform provides all users with the opportunity to opt out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. You may delete certain non-mandatory information. You can write to us at the contact information provided below to assist you with these requests.<\/p>\n<\/div>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 style=\"font-weight: bold;\">Profile Deactivation<\/h2>\n<div>\n<p class=\"MsoNormal\">Our Platform enables you to temporarily freeze your profile. This temporary action will leave you without a alouum account and without access to speedy checkout, on information about your past orders, products and services.<\/p>\n<\/div>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 style=\"font-weight: bold;\">Profile Deletion<\/h2>\n<div>\n<p class=\"MsoNormal\">Our Platform enables you to request to permanently erase your alouum account. Once requested to delete, all associated information like past orders, past\/current wishlists, saved addresses, will no longer be accessible to you. The &#8216;Profile Deletion&#8217; will require you to forfeit future account creation with the same email address, any claims to policies like 07 ( Seven )Day Returns and Refund, and any other policies or services offered by us as well as any claims stemming from product damages and related issues. In the event that your account has any open orders, payments, grievances, shipments, then we may refuse or delay the deletion of your account.<\/p>\n<\/div>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:heading --><\/p>\n<h2 style=\"font-weight: bold;\">Grievance Officer<\/h2>\n<div>\n<p>Alouum.com has appointed Mr. Sadish Pandian as the Grievance Officer. Any complaints or grievances relating to processing of the personal data should be sent to the Grievance Officer at Compliance@alouum.com or Sadish@alouum.com<\/p>\n<\/div>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Introduction We, www.alouum.com (&#8220;alouum&#8221;, &#8220;we&#8221;, &#8220;us&#8221; or &#8220;our&#8221;), carry out our business from our online portal (under our brand &#8220;alouum&#8221;), we respect your privacy and&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.alouum.com\/index.php?rest_route=\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.alouum.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.alouum.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.alouum.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.alouum.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3"}],"version-history":[{"count":33,"href":"https:\/\/www.alouum.com\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":1610,"href":"https:\/\/www.alouum.com\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions\/1610"}],"wp:attachment":[{"href":"https:\/\/www.alouum.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}